Return Policy

Kefi Holdings, LLC, a Delaware limited liability company, and/or its subsidiary and affiliated entities (collectively, “Kefi”, “we”, “us”, or “our”) offers a thirty (30) day satisfaction guarantee on all Items (as defined below) purchased at one of our locations and/or online at playkefi.com (subject to the Return Policy Requirements and Exceptions set forth below). If, for any reason, you are not completely satisfied with your order, Items purchased at one of our locations and/or online at playkefi.com may (subject to the Return Policy Requirements and Exceptions set forth below) be returned by mail in accordance with this standard return policy and the instructions set forth below under How to Return or Replace.

Return Policy Requirements and Exceptions

  • In order to receive a refund, the applicable Item must be returned within thirty (30) days of receipt. We reserve the right to refuse any returns made after thirty (30) days of receipt.
  • In order to receive a replacement of a defective or damaged product, a replacement Item must be requested within thirty (30) days of receipt of the defective or damaged Item. We reserve the right to refuse any replacement requests for damaged or defective Items reported after thirty (30) days of receipt. If requesting a replacement for the same Item due to it being defective or damaged during shipment, you will not need to return the defective Item unless requested by Kefi.
  • In order to receive a refund, the applicable Item must be returned in resellable condition (except for Items with manufacturing defect or damaged during shipment), in the original manufacturer’s packaging and with all original contents included. We reserve the right to refuse any returns received in non-sellable condition (except for Items with a manufacturing defect or damaged during shipment). We strongly recommend you keep your packaging for at least the first thirty (30) days following receipt.
  • Customized/personalized Items cannot be returned unless defective or damaged during shipment.
  • No refunds, no returns, no exchanges and no rainchecks under any circumstances with respect to tickets and memberships purchased at one of our locations and/or online at playkefi.com.

How to Return or Replace

  1. If you would like to initiate a return of an Item for a refund, or an exchange of an Item, please email returns@playkefi.com with your order number.
  2. Upon receipt of your email initiating a return or exchange, we will send you an email with a Return Materials Authorization (RMA) and instructions on how to send the Item(s) back.
  3. Pack the Item(s) securely if requesting a refund. An Item must be returned in the original manufacturer’s packaging. All Items must be returned in good resellable condition to ensure a refund (except for Items with a manufacturing defect or damaged during shipment). If requesting a replacement for the same Item due to it being defective or damaged during shipment, you will not need to return the defective Item unless requested by Kefi.
  4. Complete the RMA, print and include with your returned Item. Incomplete forms may result in a delay with your return being processed.
  5. Return package (with completed RMA and in the original manufacturer’s packaging and with all original contents) to the following address:

    Ravensburger North America Inc

    Attention: KEFI Return

    One Puzzle Lane

    Newton, New Hampshire 03858

  6. You are responsible for your own return label and shipping fees.

Requesting a Replacement of a Defective or Damaged Product

You can request a replacement for the same Item if it is defective or was damaged during shipment; provided that such request must be made within thirty (30) days of receipt of the defective or damaged product. Subject to this Return Policy (including without limitation the Return Policy Requirements and Exceptions), the replacement Item will be shipped within fourteen (14) business days of receipt of the request for replacement of a damaged or defective Item pending the availability of replacement Item.

Requesting a Refund

Subject to this Return Policy (including without limitation the Return Policy Requirements and Exceptions), you can request a refund for an Item within thirty (30) days of receipt. If a refund is issued, the purchase price of the Item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; provided, however, that you may request a replacement if the Item has a manufacturing defect or was damaged during shipment. Shipping charges are not refundable.

Undeliverable Shipment

When packages are returned to us as undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to reship the order. If you are concerned that there may be an issue with delivery of your order, you can contact us via email at returns@playkefi.com at any time.

Processing Your Return

Please allow thirty (30) days to process your return. Once we receive the Item(s) we will process the return and either ship a replacement Item or issue a refund to your credit card. If after thirty (30) days, you still have not received an e-mail confirming that your return has been received and processed, please contact us via email at returns@playkefi.com.

If a refund is issued, please allow up to fourteen (14) business days from the date the refund is processed and sent to your credit card’s issuing bank for the refund to post to your account.

If a replacement for the same Item is requested due to it being defective or damaged during shipment, please allow up to fourteen (14) business days from the date the replacement Item is requested for the replacement Item to be delivered to the address provided by you to Kefi in the RMA. If requesting a replacement for the same Item is requested due to it being defective or damaged during shipment, you will not need to return the defective Item unless requested by Kefi.

Ticket Terms and Conditions

Your online ticket is valid for fourteen (14) days from the date of purchase. Your ticket is a revocable license and Kefi may revoke it at any time and may eject holder for any reason including violation of Kefi rules, illegal activity, misconduct or failure to comply with any and all safety and security rules, laws, ordinances and measures. By accepting admission with a ticket purchased at one of our locations and/or online at playkefi.com, you, on behalf of yourself and each child for which you are the parent and/or legal guardian that accepts admission with a ticket purchased at one of our locations and/or online at playkefi.com, agree to assume and release Kefi from all risks associated with Kefi and conditions and use of the premises by you and/or and each child for which you are the parent and/or legal guardian, including without limitation the risk of loss, theft, damage to property or personal and bodily injury, including death and hereby acknowledge your permission to use your picture or likeness (and/or the picture and likeness of each child for which you are the parent and/or legal guardian) and waive all residual rights or claims.

Disclaimer of Warranties

ALL PRODUCTS, SERVICES, AND OTHER ITEMS (A) SOLD AND/OR MADE AVAILABLE TO YOU AT ANY OF KEFI’S LOCATIONS, (B)  AND/OR INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE KEFI SERVICES, INCLUDING THE VARIOUS MOBILE APPLICATIONS, WEBSITES AND/OR ONLINE PLATFORMS THAT ARE OPERATED BY KEFI AND LINK TO THIS RETURN POLICY AND/OR THE TERMS AND CONDITIONS (COLLECTIVELY, THE “ITEMS”), ARE PROVIDED BY KEFI ON AN “AS IS” AND “AS AVAILABLE” BASIS. KEFI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ITEMS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, KEFI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, KEFI DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY ITEM. YOU ACKNOWLEDGE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, YOUR PURCHASE AND USE OF ANY ITEM IS AT YOUR SOLE RISK. THIS DISCLAIMER OF WARRANTIES DOES NOT LIMIT THE TERMS OF ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF AN ITEM THAT IS SOLD BY KEFI AT ONE OF KEFI’S LOCATIONS AND/OR ONLINE AT PLAYKEFI.COM (AND/OR ANY MOBILE APPLICATIONS, WEBSITES AND/OR ONLINE PLATFORMS THAT ARE OPERATED BY KEFI AND LINK TO THIS RETURN POLICY AND/OR THE TERMS AND CONDITIONS). THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS RETURN POLICY AND THE TERMS AND CONDITIONS. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, KEFI WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE OF, SALE OF, USE OF AND/OR INABILITY TO USE THE ITEMS, EVEN IF KEFI HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

Contact Information

You may contact us regarding returns, refunds and/or exchanges by sending an e-mail to returns@playkefi.com.

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